Incident Timeline
This incident has been resolved.
Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.
The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.
We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.
We are continuing to work on a solution and will provide another update shortly.
We’ve identified the problem and we’re working on a solution.
Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.
We are continuing to investigate this issue.
Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.