Incident Timeline 8 updates

Resolved Mar 13, 2023 · 04:05 PM UTC

This incident has been resolved.

Monitoring Mar 13, 2023 · 03:56 PM UTC

A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

Identified Mar 13, 2023 · 03:42 PM UTC

Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

Identified Mar 13, 2023 · 03:36 PM UTC

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

Investigating Mar 13, 2023 · 03:36 PM UTC

We are continuing to investigate this issue.

Investigating Mar 13, 2023 · 03:35 PM UTC

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

Investigating Mar 13, 2023 · 03:24 PM UTC

We are continuing to investigate this issue.

Investigating Mar 13, 2023 · 03:24 PM UTC

We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

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