Live Shopify Monitoring

Some stores unable to purchase DHL Express shipping labels.

Major Resolved

Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.

Incident Timeline 2 updates

Resolved Nov 05, 2019 · 09:32 PM UTC

This incident has been resolved.

Monitoring Nov 05, 2019 · 07:29 PM UTC

Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.

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