Live Shopify Monitoring

UPS shipping rates not available at checkout

Major Resolved

Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.

Incident Timeline 3 updates

Resolved Nov 14, 2019 · 06:29 AM UTC

This incident has been resolved.

Monitoring Nov 14, 2019 · 06:07 AM UTC

We are continuing to monitor for any further issues.

Monitoring Nov 14, 2019 · 06:06 AM UTC

Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.

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