ShopStatus.io - Real-Time Alerts and Incident Tracking for Shopify

Problems logging into Shopify accounts

Minor Resolved

Some merchants and partners are currently unable to log into their Shopify account. We are investigating and will keep you updated.

Oct 22, 2019 · 9:19 PM – 10:43 PM UTC Duration: 1h 24m 3 updates View details →

Themes not installing to some shops, problems with downloading shipping labels

Minor Resolved

Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.

Oct 22, 2019 · 8:13 PM – Oct 23, 2019 · 3:07 AM UTC Duration: 6h 53m 3 updates View details →

The Admin is not loading correctly for some stores

Major Resolved

Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.

Oct 22, 2019 · 2:09 PM – 4:06 PM UTC Duration: 1h 57m 4 updates View details →

Storefront, Admin and Checkout down for some stores

Major Resolved

We are experiencing an interruption in service affecting Storefront, Checkout and Admin. We are investigating and will keep you updated.

Oct 22, 2019 · 1:03 AM – 1:27 AM UTC Duration: 23m 3 updates View details →

SMS messages for order confirmations not received or delayed

Minor Resolved

We are currently investigating this issue.

Oct 21, 2019 · 7:19 PM – 7:42 PM UTC Duration: 22m 4 updates View details →

Past Incident History